The Kozy Kid Creations
We want you to be happy with your purchases. It is our sincere
desire that your shopping experience be pleasurable and secure.
Please do not hesitate to contact us as we will be happy to
answer any questions regarding our products and services.
Four Easy Ways to Order
- Orders can be placed online through our secure and safe
shopping cart system 7 days a week, 24 hours a day.
- We will gladly offer our assistance in helping you place
your order by phone. You may contact us at 713-305-9594
Monday through Friday 9:00am to 5:00pm (Central Standard
- You can also email your order to:
- Last but not least, you can print out your shopping cart
information and fax in your order with payment information
Have a question about an item or your order? Please email
and be sure to include your name and order number. We can
also be reached at 713-305-9594 Monday through
Friday 9:00am to 5:00pm (Central Standard Time).
We accept MasterCard, Visa and Discover. You can feel confident
placing your order through our on-line secure shopping cart.
Shipping and Delivery
A standard order will be shipped within five business days
upon placing your order via FedEx. Orders that require personalization
may take up to 10-15 business days. We regret that we cannot
ship to Post Office Boxes.
Currently we are unable to ship orders outside the United
Please be sure that the "Ship To" address entered
is accurate and complete to ensure prompt delivery. FedEx
charges "Address Correction Fees" that range from
$5 - $10 for each incorrect address. If Kozy Kid Creations
incurs this fee from your order, we will pass it along to
Check Status of Order
If you would like to check the status of your order, please
contact us at
and be sure to include your name and order number. Depending
on the product that you purchased, most products should be
shipped to the specified shipping address within five business
days after receiving the order.
Sales and Use Taxes
No sales tax will be charged if the delivery address is located
out of the state of Texas. All deliveries in Texas will be
charged an 8.25% sales tax on merchandise.
Our goal is to fulfill all orders. However, some popular
items may have a longer delivery time or may be unavailable
due to high demand. We'll let you know if this happens. We
also reserve the right to limit quantities on select merchandise.
Returns and Exchanges
Kozy Kid Creations is happy to accommodate returns and exchanges
within 30 days from receipt of merchandise. Merchandise must
be unused and in it's original condition. Shipping and handling
fees are not refundable unless the item was damaged during
shipping. Custom orders and personalized items are not returnable.
Re-shipping charges will be applied unless the exchange is
due to an error on our part.
How to return goods and have your refund processed properly:
- Contact us at
and give the reason for the return:
- Damaged in shipment
- Defective product
- Hardware compatibilities issue
- Incorrect item received
- If return is validated you will be given shipping instructions.
- Be sure to write RETURN ITEM on the address label.
- To ensure proper credit, enclose a copy of the packing
list with your return.
Refunds can only be credited back to the card used to make
the original purchase.
The Kozy Kid Creations Guarantee
We want you to be happy with your purchases. If you are not
completely satisfied or if you have any suggestions for us,
please email us at
or call us at 713-305-9594.
Any information that you submit to Kozy Kid Creations will
not be sold or otherwise released to a third party.
All personal information collected during the shopping experience
is used to fulfill your order or advise you of the status
of your order.
If you have any concerns or questions please contact us via
or by phone 713-305-9594.